Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping at QVVCOOP! We are committed to providing reliable shipping services to our customers. Please review our shipping policy below for information about shipping destinations, processing times, delivery estimates, shipping costs, and order tracking.

1. Shipping Destinations

QVVCOOP currently ships to eligible addresses within the contiguous United States.

We do not ship to the following destinations:

Alaska

Hawaii

Puerto Rico

Guam

U.S. Virgin Islands

American Samoa

Northern Mariana Islands

Palau

Federated States of Micronesia

Marshall Islands

APO/FPO military addresses, including AA, AE, and AP

P.O. Boxes

International destinations outside the contiguous United States

Shipping availability may vary depending on your ZIP code, product type, and warehouse coverage.

If your address is not eligible for delivery, please contact us at support@qvvcoop.com before placing an order.

2. Order Processing Time

Orders are generally processed within 0–1 business day after payment confirmation.

Our order processing days are Monday through Saturday.

The daily order cutoff time is 2:00 PM Pacific Time (Los Angeles).

Orders placed before the cutoff time may be processed on the same business day. Orders placed after the cutoff time may begin processing on the next applicable business day.

Orders placed on Sundays or applicable public holidays will generally begin processing on the next business day.

During peak shopping seasons, promotional events, or periods of high order volume, processing may take longer than usual.

If your order experiences a significant processing delay, we will make reasonable efforts to notify you by email.

3. Estimated Delivery Time

Once your order has been processed and handed over to the shipping carrier, estimated delivery times are as follows:

Our standard shipping days are Monday through Saturday.

Estimated transit times do not include order processing time.

Including order processing time, the estimated total delivery time is approximately 5–8 business days after payment confirmation.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to warehouse availability, weather conditions, carrier disruptions, public holidays, delivery location, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at support@qvvcoop.com.

4. Shipping Costs

QVVCOOP currently provides free standard shipping on all eligible orders within the contiguous United States.

There is no minimum order value required to qualify for free standard shipping.

The applicable shipping cost displayed at checkout will be $0 USD for eligible orders covered by this shipping policy.

Shipping availability may vary depending on your delivery address, product type, and warehouse coverage.

We will not charge additional shipping fees after your order has been confirmed without your consent.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

For orders processed through our automated warehouse fulfillment system, a tracking number is generally generated within 24 hours of order processing.

For orders requiring manual processing, tracking numbers may take up to 2 business days to become available.

Please note that tracking information may not appear immediately after a tracking number is generated.

Tracking updates may take approximately 24–72 hours to become visible, depending on the shipping carrier and fulfillment process.

A tracking number being generated does not necessarily mean that the carrier has physically received your package.

If your tracking information has not updated within 72 hours after receiving your tracking number, please contact us at support@qvvcoop.com.

6. Multiple Shipments

If your order contains multiple products, some items may be shipped separately depending on product availability, warehouse location, and fulfillment arrangements.

In such cases, you may receive multiple packages and separate tracking numbers.

Your items may arrive on different dates.

You will not be charged additional shipping fees beyond those agreed upon at checkout if your order is shipped in multiple packages.

7. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address, contact information, and ZIP code are accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at support@qvvcoop.com.

We will make reasonable efforts to update your shipping information before your order is dispatched.

Once an order has been shipped, we may not be able to change its delivery address.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to discuss the available reshipping or refund options.

Any applicable additional shipping charges will be communicated to you before reshipment.

8. Delayed Shipments

If your shipment is delayed beyond the estimated delivery timeframe, please check your tracking information for the latest carrier updates.

If you need further assistance, please contact our customer support team with your order number and tracking number.

We will work with our shipping partners to investigate the issue and provide an appropriate resolution.

If we are unable to fulfill or deliver your order within the applicable required or agreed timeframe, you may be entitled to cancel your order and receive a refund in accordance with applicable consumer protection laws.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

1. Verify the shipping address on your order confirmation.
2. Check around your delivery location, including your porch, mailbox, and other secure delivery areas.
3. Check with household members or neighbors who may have accepted the package.
4. Contact our customer support team if you are still unable to locate your order.

Please email support@qvvcoop.com with your order number and tracking information.

We will work with the shipping carrier to investigate the situation.

If your package is confirmed lost during transit, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

10. Damaged or Incorrect Items

Please inspect your package upon delivery.

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us as soon as possible at support@qvvcoop.com.

Please include your order number, a description of the issue, and clear photos of the product and packaging, if applicable.

Our customer support team will review your request and provide an appropriate resolution.

Depending on the circumstances, we may arrange a replacement, refund, or other suitable remedy.

Please do not continue using any electrical product that appears damaged or unsafe.

For additional information, please review our Return & Refund Policy:

https://qvvcoop.com/policies/refund-policy

11. Order Cancellations

If you need to cancel or modify your order, please contact our customer support team as soon as possible at support@qvvcoop.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

Once your order has been handed over to the shipping carrier, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Any applicable statutory cancellation rights remain unaffected.

12. Contact Information

If you have any questions about shipping, delivery times, order tracking, or your order status, please contact us.

Store Name: QVVCOOP

Legal Business Name: HONG KONG GOBLIN SHARK TECHNOLOGY LIMITED

Website: https://qvvcoop.com

Email: support@qvvcoop.com

Business Address:

No. 3 Tat Yau Street, 19H, Maxgrand Plaza, San Po Kong, Kowloon, Hong Kong SAR.