Return & Refund Policy

Last Updated: September 23, 2026

At QVVCOOP, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Please review the following policy before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request must be submitted within 30 days of receiving your order.

The item must be unused and in the same condition as when you received it, except for reasonable inspection.

The item must include all original accessories, components, manuals, and packaging where available.

You must provide your order number, receipt, or other proof of purchase.

Products that have been improperly installed, modified, misused, or damaged after delivery may not be eligible for a return under our standard return policy.

If your item arrives damaged, defective, or incorrect, please refer to Section 4 below.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@qvvcoop.com

Please include the following information in your email:

Your order number.

Your full name and the email address used to place the order.

The product you wish to return.

The reason for your return.

Photos or videos of the product, if applicable.

Our customer support team will review your request and provide return instructions.

Return Address

If your return is approved, our customer support team will provide the designated return address and instructions for sending your package.

Please do not return any products without first contacting us and receiving return authorization.

Returns sent to an unauthorized address or sent without prior authorization may experience processing delays or may not be accepted.

The return address may vary depending on your location, the product, and the fulfillment warehouse.

For return assistance, please contact support@qvvcoop.com.

3. Return Shipping Costs

For returns due to a change of mind, an incorrect product selection, or other reasons unrelated to a product defect or an error on our part, the customer is responsible for return shipping costs.

If your return is approved, we will provide the appropriate return instructions and inform you whether a return shipping label is available.

If we provide a prepaid return shipping label for a customer-paid return, any applicable label cost will be communicated to you before the return is processed.

If you receive a defective, damaged, or incorrect item, QVVCOOP will cover the reasonable return shipping costs when a return is required, in accordance with applicable law.

Please use a trackable shipping service and retain your shipping receipt until your refund has been completed.

We are not responsible for return packages lost in transit when customers arrange their own return shipping, except where applicable law provides otherwise.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@qvvcoop.com.

To help us resolve your issue, please provide:

Your order number.

A description of the problem.

Clear photos or videos showing the damage, defect, or incorrect item.

Photos of the packaging and shipping label, if the package arrived damaged.

Our customer support team will review the information and determine an appropriate resolution, which may include a replacement, repair, or refund.

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, we will provide return instructions and cover the reasonable return shipping costs.

Please do not attempt to repair, modify, or continue using an electrical product that appears damaged or unsafe.

Your rights regarding faulty or nonconforming goods under applicable law remain unaffected by this policy.

5. Non-Returnable Items

The following items are generally not eligible for return under our standard 30-day return policy:

Products that have been damaged by improper installation, misuse, unauthorized modification, or improper handling after delivery.

Products with missing essential components or accessories, unless they were missing when delivered.

Customized or personalized products, where applicable.

Gift cards.

Items clearly marked as final sale at the time of purchase, where permitted by applicable law.

Please contact us if you have questions about the return eligibility of a particular product.

These exclusions do not limit your statutory rights regarding defective, damaged, incorrect, or otherwise nonconforming goods.

6. Exchanges

If you would like a different product, size, or model, please contact us at support@qvvcoop.com.

The quickest way to receive a different item is generally to request a return of your original purchase and place a new order after your return has been approved.

If your item is defective, damaged, or incorrect, please contact our customer support team before placing a replacement order.

Product exchanges are subject to availability and applicable return conditions.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@qvvcoop.com.

We will make reasonable efforts to process your cancellation request before your order is shipped.

Once an order has been shipped, it may no longer be possible to cancel the shipment. In that case, you may request a return after delivery in accordance with this policy.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

Any applicable statutory cancellation rights remain unaffected.

8. Refund Process

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, we will issue the refund to your original payment method within 10 business days of approval.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

For standard change-of-mind returns, original shipping charges are generally non-refundable, except where required by applicable law.

If your refund has not appeared in your account within 15 business days after approval, please contact us at support@qvvcoop.com.

For defective, damaged, or incorrect items, we will provide an appropriate resolution in accordance with this policy and applicable consumer protection laws.

9. European Union 14-Day Right of Withdrawal

If your purchase is subject to the European Union's statutory right of withdrawal, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please notify us of your decision to withdraw by emailing support@qvvcoop.com within the applicable withdrawal period.

After notifying us, you must return the goods within 14 days, unless otherwise agreed.

You may inspect the product as you would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For eligible withdrawals, we will reimburse the payments received for the returned goods, including the cost of our least expensive standard delivery option where required by law.

Additional costs resulting from your choice of a more expensive delivery method may not be refundable.

Unless we agree to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning goods under the statutory right of withdrawal.

We will process the reimbursement within 14 days of receiving your withdrawal notification, subject to our right to withhold reimbursement until we have received the goods or you have provided evidence of having returned them, whichever occurs first.

Refunds will be made using the original payment method unless otherwise agreed.

This section applies only where the relevant statutory withdrawal rights apply. Nothing in this policy limits any additional mandatory consumer rights.

10. Contact Us

If you have any questions about returns, refunds, damaged products, or order cancellations, please contact our customer support team.

QVVCOOP Customer Support

Email: support@qvvcoop.com

Website: https://qvvcoop.com

Please include your order number when contacting us so that we can assist you more efficiently.