Privacy Policy

Last Updated: September 23, 2026

QVVCOOP is operated by HONG KONG GOBLIN SHARK TECHNOLOGY LIMITED. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services at https://qvvcoop.com (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our Services:

Contact Information

Your name, email address, phone number, billing address, shipping address, and other contact details.

Order and Transaction Information

Information about the products you purchase, your order history, payment confirmation, shipping details, returns, refunds, and other transaction records.

Payment Information

Payment-related information necessary to process your purchases, including payment method, billing details, transaction information, and payment confirmation.

Payments are processed through Shopify and our authorized payment service providers. We do not receive or store your full payment card details when they are processed directly by these providers.

Account Information

If you create a customer account, we may collect your account details, preferences, and information necessary to manage your account.

Device and Usage Information

Information about your device, browser, IP address, approximate location, and how you interact with our website.

Communications

Information you provide when contacting customer support, submitting inquiries, requesting returns, or communicating with us.

2. How We Collect Your Information

We collect personal information through the following sources:

Directly from you when you place an order, create an account, contact us, or provide information through our website.

Automatically when you visit or interact with our website, including through cookies and similar technologies.

From Shopify, payment processors, shipping providers, and other service providers involved in operating our store.

From advertising, analytics, and marketing partners, where applicable and permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm purchases, fulfill orders, arrange shipping, provide delivery updates, and manage returns, exchanges, and refunds.

Customer Support

To respond to inquiries, resolve order-related issues, provide product assistance, and communicate with you about your purchases.

Website Improvement

To analyze website performance, understand customer preferences, improve our products and services, and provide a more personalized shopping experience.

Marketing and Advertising

To send promotional communications where permitted by law, display relevant advertisements, measure advertising effectiveness, and provide information about products or offers that may interest you.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

To protect our website, verify transactions, detect fraudulent activities, prevent unauthorized access, and maintain the security of our Services.

Legal Compliance

To comply with applicable laws, respond to lawful requests, maintain required business records, and protect our legal rights.

Where required by applicable law, we will obtain your consent before collecting or using your personal information for specific purposes.

4. How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

Shopify, which hosts and operates our e-commerce platform.

Payment service providers that securely process transactions.

Shipping carriers, warehouses, and fulfillment partners that deliver your orders.

Customer support and technology service providers.

Analytics and advertising partners that help us understand website activity and improve our marketing.

Professional advisers, regulatory authorities, or law enforcement agencies when required by applicable law.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, or transfer of business assets, subject to applicable legal requirements.

We do not sell your personal information in exchange for money. However, certain advertising and analytics activities may be considered a sale or sharing of personal information under some privacy laws.

Where applicable, you may exercise your rights to opt out of these activities as described in this Privacy Policy.

We do not share your personal information with unauthorized third parties for their independent use.

5. Shopify and Third-Party Services

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide, maintain, secure, and improve the e-commerce services used by our store.

Information collected through our website may be processed by Shopify and its authorized service providers in countries other than your country of residence.

Shopify may also process information in connection with enhanced shopping experiences and other services, as described in its own privacy policies.

For more information, please visit:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:

https://privacy.shopify.com/en

Our website may also contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their privacy policies before providing personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand website traffic, and improve your shopping experience.

Depending on the features and services enabled on our store, cookies may be used for:

Essential website functionality, including shopping cart and checkout operations.

Remembering preferences and improving website usability.

Analyzing website traffic and customer interactions.

Measuring advertising performance and displaying relevant marketing content.

You can manage cookies through your browser settings and, where available, through the privacy or cookie preference controls provided on our website.

Disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Our website uses Shopify's e-commerce infrastructure and supported security technologies to help protect customer transactions and personal information.

However, no method of electronic transmission or data storage is completely secure.

We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

Please contact us if you believe your account or personal information has been compromised.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

Process and fulfill orders.

Provide customer support and warranty services.

Maintain transaction and accounting records.

Comply with tax, legal, and regulatory requirements.

Resolve disputes and enforce our agreements.

Prevent fraud and protect our business.

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable law and our data retention practices.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

Request access to the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal information, subject to applicable legal exceptions.

Right to Data Portability

Request a copy of certain personal information in a commonly used format, where applicable.

Right to Withdraw Consent

Withdraw consent to certain processing activities where our processing is based on your consent.

Right to Opt Out

Opt out of certain marketing communications, targeted advertising, or the sale or sharing of personal information, where applicable.

To exercise your privacy rights, please contact us at:

support@qvvcoop.com

You may also use the Shopify Privacy Portal:

https://privacy.shopify.com/en

We may request reasonable information to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

We will not discriminate against you for exercising your applicable privacy rights.

10. International Data Transfers

QVVCOOP serves customers through an international e-commerce platform.

Your personal information may be transferred to, stored in, or processed in countries or regions outside your country of residence.

These transfers may involve Shopify, payment processors, fulfillment providers, and other service providers.

Where applicable law requires additional safeguards for international data transfers, we will use appropriate measures to protect your personal information.

For transfers subject to European Economic Area or United Kingdom data protection requirements, such safeguards may include recognized contractual mechanisms or other lawful transfer arrangements.

11. Children's Privacy

Our Services are not directed toward children under the age of majority in their jurisdiction.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at support@qvvcoop.com.

We will review the request and take appropriate action in accordance with applicable law.

12. Marketing Communications

If you subscribe to our marketing communications, we may send you emails about new products, promotions, special offers, and other updates.

You may unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

Even if you unsubscribe from marketing communications, we may still send you essential transactional messages related to your orders, payments, shipping, returns, or customer service requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, legal requirements, or services.

When we make changes, we will publish the updated Privacy Policy on this page and revise the "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.

Store Name: QVVCOOP

Legal Business Name: HONG KONG GOBLIN SHARK TECHNOLOGY LIMITED

Website: https://qvvcoop.com

Email: support@qvvcoop.com

Business Address:

No. 3 Tat Yau Street, 19H, Maxgrand Plaza, San Po Kong, Kowloon, Hong Kong SAR.